Support Center
Support Center
Back to elgato.com
English
Français
Deutsch
Browse by Topic
Download software for Elgato Game Capture HD and EyeTV for OS X 10.10 Yosemite here
Game Capture HD
Elgato Game Capture HD Manual and User's Guide
How do I change the Capture settings of Elgato Game Capture HD?
How do I use Live Commentary with Elgato Game Capture HD?
Does Elgato Game Capture HD support the PlayStation 4 (PS4)?
Elgato Game Capture HD Advanced Settings can resolve some playback issues
View All
Game Capture HD60
Elgato Game Capture HD60 Manual and User's Guide
How does Elgato Game Capture HD60 compare to the original Elgato Game Capture HD?
What System Requirements does my computer need to use Elgato Game Capture HD60?
Can Elgato Game Capture HD60 capture 1080p video at 60fps?
How do I use Stream Command with Elgato Game Capture HD 2.0 software?
View All
Elgato Avea
Elgato Avea Manual
What are the System Requirements for Elgato Avea?
Do I need to manually pair Elgato Avea to my phone?
Elgato Avea does not support the iPhone 4
How do I setup Elgato Avea?
View All
Elgato Smart Power
Elgato Smart Power Manual
What can I charge with Elgato Smart Power?
How many times can I charge my iPhone with Elgato Smart Power?
How many times can I charge my iPad with Elgato Smart Power?
How do I setup Elgato Smart Power?
View All
Elgato Smart Key
Elgato Smart Key Manual
How do I change the battery in Elgato Smart Key?
How can Elgato Smart Key help me find my phone?
How do I find my Elgato Smart Key?
What happens when Elgato Smart Key loses its connection to my phone?
View All
Elgato Eve
What is Elgato Eve?
View All
Thunderbolt™ Dock
How do I install the Elgato Thunderbolt™ Dock Utility?
What should I do if Elgato Thunderbolt™ Dock won't make an Ethernet connection?
How many displays can be used with Elgato Thunderbolt™ Dock?
What ports does Elgato Thunderbolt™ Dock have?
What are the System Requirements for Elgato Thunderbolt™ Dock?
View All
EyeTV 3 Software
I need help transitioning from my tvtv Program Guide to My EyeTV Gracenote
I want to digitize VHS tapes into my Mac
How do I use the EyeTV Reporter utility?
Where do I find my EyeTV activation key?
I need help with my EyeTV activation key
View All
EyeTV Go
Can EyeTV Go work with a Mac or PC?
Can EyeTV Go receive DVB-T2 signals?
Does EyeTV Go work in North America?
Does EyeTV Go have dual tuners?
Can I use EyeTV Go without an internet connection?
View All
EyeTV Netstream 4Sat
How do I setup EyeTV Netstream 4Sat?
Can EyeTV Netstream 4Sat receive encrypted channels?
Does EyeTV Netstream 4Sat have more than one tuner?
What devices does EyeTV Netstream 4Sat support?
What types of satellite connections does EyeTV Netstream 4Sat support?
View All
EyeTV Netstream Sat & Netstream DTT
How do I configure EyeTV Netstream Sat using a web browser?
How do I update the Firmware of the Netstream Sat/DTT?
How do I configure EyeTV Netstream DTT using a web browser?
EyeTV Netstream Sat: Proper Factory Reset Procedure
Does EyeTV Netstream Sat work with a standard universal LNB?
View All
EyeTV W
Can EyeTV W work with a Mac or PC?
Can I watch TV from EyeTV W on more than one device at the same time?
Can I use EyeTV W without a 3G or internet connection?
Does EyeTV W work in North America?
How do I watch Live TV with EyeTV W?
View All
EyeTV Micro
What are the system requirements for EyeTV Micro?
What countries support EyeTV Micro?
EyeTV Micro and the Samsung Galaxy S4 System-Update
What Android devices is EyeTV Micro compatible with?
Can I use EyeTV Micro with my computer?
View All
EyeTV Mobile (International)
What countries support EyeTV Mobile?
What are the system requirements for EyeTV Mobile?
Can EyeTV work with the EyeTV Mobile hardware or app?
Does EyeTV Mobile come with an antenna/aerial?
Can EyeTV Mobile receive H.264 video?
View All
EyeTV Mobile (US, Dyle™)
What are the system requirements for EyeTV Mobile (US, Dyle™)?
Do I need to recharge my EyeTV Mobile (US, Dyle™) battery?
What channels can EyeTV Mobile (US, Dyle™) receive?
Does EyeTV Mobile (US, Dyle™) come with an antenna/aerial?
I'd like to watch TV right now but the EyeTV Mobile's battery is fully drained
View All
EyeTV for iOS
Using EyeTV for iPhone / iPad / Live 3G with the Mac OS X Firewall
Troubleshooting My EyeTV
EyeTV for iPhone / iPad Troubleshooting: Manual Port Forwarding Setup
EyeTV for iOS: 'Router Incompatible' or 'Automatic Configuration of Router Failed'
EyeTV for iOS: Accessing EyeTV via a web browser
View All
EyeTV DTT
What EyeTV products support the DVB-T / DTT / Freeview standard?
Does EyeTV for DTT stick include an IR remote control?
Antenna/aerial provided with some DVB-T products contains a magnet
View All
EyeTV DTT Deluxe
Can I use analog video sources with EyeTV products that receive DTT signals?
View All
EyeTV HD
What HD video sources can I use with EyeTV HD?
How can EyeTV HD learn to control new cable boxes and satellite receivers?
What are the differences between EyeTV HD and EyeTV Hybrid?
How do I setup EyeTV HD to control my cable box or satellite receiver?
System Requirements for EyeTV HD
View All
EyeTV Hybrid (International)
How do I setup EyeTV Hybrid INT (2008 International model)?
EyeTV Hybrid - Model Comparison
View All
EyeTV Diversity
How do I setup EyeTV Diversity with my Mac and video source?
Does EyeTV Diversity have dual tuners?
Does EyeTV Diversity come with an antenna/aerial?
Can EyeTV Diversity power both tuners using just one aerial/antenna?
Does EyeTV Diversity work in North America?
View All
EyeTV Sat
Does EyeTV Sat have a CI or SmartCard slot?
Does EyeTV Sat support teletext and radio broadcasts?
Can I use analog video sources with EyeTV Sat?
Does EyeTV Sat work with a standard universal LNB?
Does EyeTV Sat include an IR remote control?
View All
EyeTV Sat Free
Wie installiere ich die Dual-Tuner-Kombination Netstream Sat / Sat free mit EyeTV und Unicable?
Does EyeTV Sat Free work in the United States with DirecTV and Dish Network?
Does EyeTV Sat Free support DisEqC?
Does EyeTV Sat Free work with a standard universal LNB?
Does EyeTV Sat Free support widescreen images?
View All
EyeTV 3 Manual
How do I search for channels?
How do I change the sound output?
How do I use the EyeTV Setup Assistant?
What is the Program Guide (EPG)?
How do I export from the editor?
View All
Thunderbolt™ SSD
What capacities does the Elgato Thunderbolt™ SSD come in?
Does the Elgato Thunderbolt™ SSD work with FireWire or USB?
Can I put another drive in the Elgato Thunderbolt™ SSD case?
What is a SSD drive?
How is the Elgato Thunderbolt™ SSD powered?
View All
Thunderbolt™ Drive+
Can Elgato Thunderbolt™ Drive+ use Thunderbolt™ and USB 3.0 at the same time?
How fast is Elgato Thunderbolt™ Drive+?
Are Thunderbolt™ and USB 3.0 cables included with Elgato Thunderbolt™ Drive+?
What capacities does Elgato Thunderbolt™ Drive+ come in?
Does Elgato Thunderbolt™ Drive+ work with FireWire or USB?
View All
Tivizen
What is the difference between the Elgato Tivizen app and the EyeTV app?
How do I watch Live TV with Tivizen?
Can I use Tivizen without a 3G or internet connection?
How do I reset Tivizen to factory settings?
How to set Tivizen's network mode? (EyeTV)
View All
Turbo.264 HD
Some Turbo.264 HD 1.2.2 users may have to enter Admin password multiple times
Turbo.264 HD users may need extra components for AVI content
How do I export to 1080p using the Turbo.264 HD?
Can I use Turbo.264 HD hardware with other applications?
Can Turbo.264 HD change the resolution of a file to match a certain export format?
View All
EyeTV One Digitenne
EyeTV One Digitenne and Digitenne Subscriptions
View All
Video Capture
Can Elgato Video Capture send video to YouTube?
Can Elgato Video Capture send video to iMovie?
What are the system requirements for Elgato Video Capture?
Can I edit video using Elgato Video Capture?
How do I install drivers under Windows 7?
View All
Customer Service
How do I contact Elgato support via phone?
My activation key has been invalidated
I have not yet received my EyeTV activation key
I lost my Turbo.264 HD activation key
I got an error that my EyeTV activation key has already been used
View All
DVB Satellite Issues
How do I install the Netstream Sat/Sat Free Combo with Unicable?
Can a satellite tuner with DiSEqC be used on the same Mac as a tuner with unicable?
How do I setup Unicable in EyeTV and THC?
What is Unicable?
Reset EyeTV Netstream in the Netstream/SatFree Combo
View All
Elgato Software
Elgato software and OS X 10.9 Mavericks support
The standalone version of EyeConnect is not needed to use EyeTV for iOS
Elgato software may have some issues with OS X 10.10 Yosemite beta
Can I get help using AppleScript with Elgato software?
How do I use AirPlay with Elgato apps in iOS 8?
View All
Status Messages
Status Message: EyeTV HD Infrared Channel Changer Tips
Status Message: No Signal
Status Message: No Signal (Part 2)
Status Message: No Signal - EyeTV Hybrid (North America)
Status Message: No Signal - EyeTV Hybrid (North America) (Part 2)
View All
Windows Troubleshooting
How do I use the Elgato Windows Reporter utility?
How do I install drivers under Windows 7?
Windows Media Center and transponder changes for Astra 19.2 E on 30.04.2012
View All
Terratec Home Cinema (THC)
Can I use Elgato TV Product under Windows XP or Vista ?
Can I use the EyeTV remote control in Windows Media Center or other applications than THC?
Why is my timeshift file is split into parts? I didn't set it in the options in THC.
How do I fix analog video in THC so it doesn't have a scrambled picture?
How can I control THC with keyboard shortcuts
View All
Contact Us
Email Us
desk@elgato.com
http://assets03.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/portal/articles/autocomplete