May 24, 2018

Capture Card not working after Windows 10 April 2018 Update (1803)

The Windows 10 April 2018 Update (1803) introduced new privacy settings that may interfere with certain capture cards.

Affected products:

Cam Link
Game Capture HD60 S
Game Capture HD60 Pro
Game Capture 4K60 Pro

 
Fixing Camera Problems


The solution for Cameras:

1.  In Windows search, type "privacy" and hit enter.
2.  On the left sidebar, under App Permissions, click on Camera.
3.  Find the toggle under "Allow apps to access your camera" and set it to on.

 
Fixing Microphone Problems


The solution for Microphones:

1.  In Windows search, type "privacy" and hit enter.
2.  On the left sidebar, under App Permissions, click on Microphone.
3.  Find the toggle under "Allow apps to access your microphone" and set it to on.

 
Need Additional Help?


If your capture device is not working after follow these steps, please contact our support team via http://e.lga.to/help.