Slack has various account and workspace types that are not all accessible via their API, which Stream Deck uses to communicate with Slack and generate the list of users, groups, and channels you see in Stream Deck. If you are expecting to see someone but can’t, here are some tips on how you can check their and your account types and identify whether or not they should be visible. Here is a list of roles on Slack:

Full Members have access to all features in Slack, except for those that are exclusive to owners and admins. Full members only have a photo in their profile

Connections are guests from a different organization/company to yours, that are full members in their own paid workspace and are invited to channels in your workspace. Connections have a square logo in their profile picture in the sidebar.

Multi-Channel Guests have limited access inside Slack. Admins have added them to more than one Slack channel. Multi-channel guests have a square status in their profile picture in the sidebar.

Single-Channel Guests have limited access inside Slack. Admins have added them to one Slack channel. Single-channel guests have a triangle status in their profile picture in the sidebar.

For more information on how to change roles, visit https://slack.com/help/articles/218124397-Change-a-members-role.

How can I verify who in my Slack workspace has what roles?

You can verify who has which role and what your role is in a workspace in the Slack desktop app. Here’s how:

1. Hover over the “…” that is labeled ‘more’
2. Click on ‘People’
3. Click on ‘Filters’
4. Filter account types to only show ‘regular members’
5. This list contains people that you will be able to see in the Stream Deck Plugin if you are a full member of that workspace

You can also see how many users the plugin can fetch and show in Stream Deck in the workspace manager. Go to ‘Workspace’ and select a workspace, then click the ‘Workspace Detail’ drop-down.

Helpful links

Role types: https://slack.com/intl/en-gb/help/articles/360018112273-Types-of-roles-in-Slack

Understand Guest Roles vs. Slack Connect: https://slack.com/intl/en-gb/help/articles/202518103-Understand-guest-roles-in-Slack

Slack connections: https://slack.com/intl/en-gb/help/articles/202518103-Understand-guest-roles-in-Slack

Still don’t see what you think you should be seeing?

Please collect your plugin logs and submit a ticket to Elgato support so we can help you out.

Where to find logs:

• Windows: %AppData%\Elgato\StreamDeck\Plugins\com.elgato.slack.sdPlugin\logs
• Mac: ~/Library/Application Support/com.elgato.StreamDeck/Plugins/ com.elgato.slack.sdPlugin/logs