Firmware updates for Facecam Neo deliver the latest image quality improvements and bug fixes.
Note: When performing a firmware update, it is critical that the update is NOT interrupted. While updating, please ensure the following:
- ⚠️ Do not disconnect Facecam Neo.
- ⚠️ Do not close or quit Camera Hub.
- ⚠️ Do not shut down your computer
Facecam Firmware Version Information
As of July 29, 2025, the firmware for the Facecam Neo updated to version 1.79. This update can be used to make Facecam Neo work with the Nintendo Switch 2.
To use this firmware, you need Camera Hub version 2.1 or newer.
The original firmware update for Facecam Neo was version 1.58.
Requires Camera Hub 1.10 or newer.
Firmware Update Steps
1) Download and install the latest version of Camera Hub from http://www.elgato.com/downloads
2) Close any programs and applications that may use Facecam Neo. For example, OBS Studio, XSplit, Zoom, Teams, and Slack.
3) Open Camera Hub
4) Press and hold the CTRL key (Windows) / Command Key (macOS) on your keyboard, and while doing so click on the Facecam settings button
5) Release the keyboard key, and click "Update Firmware..."
6) If a newer firmware update is available, begin the update.
7) Once the update is complete, Facecam Neo will automatically restart and appear in Camera Hub.
Note: Please don't disconnect Facecam Neo, quit Camera Hub, or shut down your computer while the update progresses.
If any assistance is needed, feel free to contact us through the widget at the right.