Elgato 4K X

Elgato Game Capture 4K X — No video or audio when using M-chip iPads or macOS Sonoma 14.5

Some users have reported an issue where no video or audio is received when using 4K X with 10 Gbps enabled on an M-chip iPad or macOS Sonoma 14.5

 

Temporary Solution:

  1. Disconnect 4K X
  2. Restart your iPad or Mac
  3. Connect 4K X to your Mac, and do NOT open any video programs (OBS Studio, QuickTime, etc)
  4. Open Capture Device Utility and disable 10 Gbps support.
  5. Now open video apps like OBS Studio or connect 4K X to your iPad.

Note: You may need to select or re-add 4K X to your scenes in OBS Studio.

 

We are actively investigating this issue and will share more information as soon as we have it. Thank you for your patience.

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