The first European VCRs and camcorders could originally only play tapes recorded in European TV standards, i.e. PAL and/or SECAM. Later, new VCRs and camcorders able to play North-American tapes in NTSC standard came on the European market. In order to play these tapes, these VCRs and camcorders do in fact convert the NTSC source into PAL60 format (PAL 60 Hz).

When NTSC tapes are used, video captured by Elgato Video Capture may sometimes have a bad quality. This problem is due to difficulty in directly detecting the TV standard used. In order to solve this problem, please use the following procedure:

1. Close the Elgato Video Capture application via the system tray or Task Manager.
2. Download and open the VCPatcher: https://edge.elgato.com/egc/windows/drivers/vc/VCPatchwer.exe 
3. Select "Yes" if prompted by Windows.
4.  Change the dropdown from Auto to PAL60, NTSC, SECAM or PAL. Different options can be selected depending on what format your tapes and player are using.
5. Click Next and then click Close.
6. Test Elgato Video Capture again

Notes:

• This change needs to be done only once, the modified value will stay stored in the file.
• If one day you want to record tapes in a different TV standard (PAL, SECAM, NTSC), you will need to use VCPatcher again and replace the selection to another option. Supported options are Auto, PAL, NTSC, SECAM and PAL60.

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