The Windows 10 April 2018 Update (1803) introduced new privacy settings that may interfere with certain capture cards and camera devices.

Affected products:

Cam Link
Cam Link 4K
Facecam
Facecam MK.2
Facecam Neo
Facecam Pro
Game Capture HD60 S
Game Capture HD60 S+
Game Capture HD60 Pro
Game Capture HD60 X
Game Capture Neo
Game Capture 4K Pro
Game Capture 4K X
Game Capture 4K60 Pro
Game Capture 4K60 Pro MK.2

Fixing Camera Problems

The solution for Cameras:

1.  In Windows search, type "camera privacy" and hit enter.
2.  On the left sidebar, under App Permissions, click on Camera.
3.  Find the toggle under "Allow apps to access your camera" and set it to on.

 

Fixing Microphone Problems

The solution for Microphones:

1.  In Windows search, type "microphone privacy" and hit enter.
2.  On the left sidebar, under App Permissions, click on Microphone.
3.  Find the toggle under "Allow apps to access your microphone" and set it to on.

 

Need Additional Help?

If your capture device is not working after following these steps, please contact our support team via http://e.lga.to/help.