The Elgato Thunderbolt™ 3 Pro Dock can work as soon as you plug it into your Mac's Thunderbolt port, but to get the best utilization of its features, you'll need to install the Elgato Thunderbolt Dock Utility from Elgato.
Please Note: The Elgato Thunderbolt Dock Utility is software only for macOS.
Downloading the Elgato Thunderbolt Dock Software Installer
You can download the Thunderbolt Dock Software Installer from here:
macOS El Capitan 10.11 or later
Installing the Elgato Thunderbolt™ Dock Utility
The Elgato Thunderbolt Dock Software Installer will install the Elgato Thunderbolt kernel extension and the Elgato Thunderbolt Dock Utility application.
The Elgato Thunderbolt kernel extension enables charging iPads, support for the Apple SuperDrive and the Apple Keyboard.
The Elgato Thunderbolt Dock Utility is a menu bar item which enables you to eject all the drives connected to your dock, so that you can safely unplug it.
Double click on the Elgato_Thunderbolt_Dock_Software_1.0.pkg to launch the Elgato Thunderbolt Dock Software Installer.
Once the installation process is complete, your computer will restart.
This menu will show three options at the top:
1) No Elgato Thunderbolt Dock attached
This appears when the Elgato Thunderbolt™ 3 Pro Dock is not physically attached.
2) Unplug Elgato Thunderbolt Dock
This appears when the Elgato Thunderbolt™ 3 Pro Dock is fully attached and detected. If you select this option, the drives attached to your Dock will be ejected. You can then physically unplug the dock from the computer.
3) Elgato Thunderbolt Dock is safe to unplug
This appears after the Elgato Thunderbolt™ 3 Pro Dock and the equipment attached to it is unmounted. You can now physically remove the Thunderbolt cable from your Mac.