Some Xbox One users may find that their Elgato Game Capture HD says "Unsupported Resolution".
They also might notice that the video preview window in the software has a greenish tint, or that there is no audio coming over the HDMI connection.
In all of these cases, the Xbox One may mistakenly be trying to use a DVI connection, instead of HDMI.
Solution:
1) Unplug your Elgato Game Capture HD from all HDMI cables.
2) Attach your Xbox One directly to your TV via HDMI. The video may temporarily appear as fuzzy or less than sharp, but that will be resolved in the following steps.
3) In the Xbox One interface, go to Settings, then Display & Sound.
4) You should see this screen come up. Where it says TV resolution, it might not be 1080p, but another value instead.
5) Click on TV connection. You will see three options:
HDMI (Auto detect)
HDMI
DVI
6) Select either HDMI or HDMI (Auto detect)
7) Finally, select your desired resolution.
You can now remove the HDMI cable from your TV, and attach your Xbox One directly to Elgato Game Capture HD again.
They also might notice that the video preview window in the software has a greenish tint, or that there is no audio coming over the HDMI connection.
In all of these cases, the Xbox One may mistakenly be trying to use a DVI connection, instead of HDMI.
Solution:
1) Unplug your Elgato Game Capture HD from all HDMI cables.
2) Attach your Xbox One directly to your TV via HDMI. The video may temporarily appear as fuzzy or less than sharp, but that will be resolved in the following steps.
3) In the Xbox One interface, go to Settings, then Display & Sound.
4) You should see this screen come up. Where it says TV resolution, it might not be 1080p, but another value instead.
5) Click on TV connection. You will see three options:
HDMI (Auto detect)
HDMI
DVI
6) Select either HDMI or HDMI (Auto detect)
7) Finally, select your desired resolution.
You can now remove the HDMI cable from your TV, and attach your Xbox One directly to Elgato Game Capture HD again.