If you are having problems connecting your Xbox 360 to Elgato Game Capture HD, then this could be an issue with the setup, software or hardware.
Please try the following steps to see if they help with this issue:
1) Check your Xbox 360 setup.
Solution:
1) Connect your Xbox 360 to the HDMI In port of Elgato Game Capture HD using the supplied HDMI cable.
2) Connect your TV to the HDMI Out port of Elgato Game Capture HD using your existing HDMI cable.
3) Connect Elgato Game Capture HD to your Mac or PC using the supplied USB cable.
4) Visit http://www.gamecapture.com/download to download the latest Elgato Game Capture HD software.
2) The Elgato Game Capture HD Settings may need to be adjusted.
Solution:
1) Open the Elgato Game Capture HD software.
2) Select Capture mode.
3) In the Device section, look for an icon with tools on it. Press that to open the Elgato Game Capture HD Settings.
4) Make sure that Xbox 360 is selected for the Input Device.
5) Make sure that HDMI is selected for the Input.
If you are using Component video:
1) In the Device section, look for an icon with tools on it. Press that to open the Elgato Game Capture HD Settings.
2) Make sure that Xbox 360 is selected for the Input Device.
3) Make sure that Component is selected for the Input.
3) The Elgato Game Capture HD software may need to be reset.
Solution: Quit the Elgato Game Capture HD software, and then launch it again.
4) The Elgato Game Capture HD hardware may need to be reset.
Solution: Unplug the Elgato Game Capture HD hardware from the Mac or PC, and video source. Wait a minute, and then attach everything again.
5) The connection between Elgato Game Capture HD device and the computer may be damaged or defective.
Solution: If the Elgato Game Capture HD unit is connected via USB, then try another USB cable. Try another USB port on your Mac or PC, and also restart your computer.
6) A device on the USB bus may be causing the problem.
Solution: Unplug all other devices from the USB bus, and then try Elgato Game Capture HD again. If that helps, then reconnect the devices to your Mac or PC, one at a time, trying Elgato Game Capture HD when each device is attached. If you find that one particular device is causing the conflict, then please disconnect that device when using Elgato Game Capture HD, and contact that device's manufacturer for more help.
7) The Elgato Game Capture HD software may need to be updated.
Solution: While Elgato Game Capture HD is running, visit the Game Capture HD Menu, and select Check For Updates. That will allow you to download the latest Elgato Game Capture HD software, which may help with your problem.
If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.
You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.
Please try the following steps to see if they help with this issue:
1) Check your Xbox 360 setup.
Solution:
1) Connect your Xbox 360 to the HDMI In port of Elgato Game Capture HD using the supplied HDMI cable.
2) Connect your TV to the HDMI Out port of Elgato Game Capture HD using your existing HDMI cable.
3) Connect Elgato Game Capture HD to your Mac or PC using the supplied USB cable.
4) Visit http://www.gamecapture.com/download to download the latest Elgato Game Capture HD software.
2) The Elgato Game Capture HD Settings may need to be adjusted.
Solution:
1) Open the Elgato Game Capture HD software.
2) Select Capture mode.
3) In the Device section, look for an icon with tools on it. Press that to open the Elgato Game Capture HD Settings.
4) Make sure that Xbox 360 is selected for the Input Device.
5) Make sure that HDMI is selected for the Input.
If you are using Component video:
1) In the Device section, look for an icon with tools on it. Press that to open the Elgato Game Capture HD Settings.
2) Make sure that Xbox 360 is selected for the Input Device.
3) Make sure that Component is selected for the Input.
3) The Elgato Game Capture HD software may need to be reset.
Solution: Quit the Elgato Game Capture HD software, and then launch it again.
4) The Elgato Game Capture HD hardware may need to be reset.
Solution: Unplug the Elgato Game Capture HD hardware from the Mac or PC, and video source. Wait a minute, and then attach everything again.
5) The connection between Elgato Game Capture HD device and the computer may be damaged or defective.
Solution: If the Elgato Game Capture HD unit is connected via USB, then try another USB cable. Try another USB port on your Mac or PC, and also restart your computer.
6) A device on the USB bus may be causing the problem.
Solution: Unplug all other devices from the USB bus, and then try Elgato Game Capture HD again. If that helps, then reconnect the devices to your Mac or PC, one at a time, trying Elgato Game Capture HD when each device is attached. If you find that one particular device is causing the conflict, then please disconnect that device when using Elgato Game Capture HD, and contact that device's manufacturer for more help.
7) The Elgato Game Capture HD software may need to be updated.
Solution: While Elgato Game Capture HD is running, visit the Game Capture HD Menu, and select Check For Updates. That will allow you to download the latest Elgato Game Capture HD software, which may help with your problem.
If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.
You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.