The following article is for a software that is now considered Legacy (EOL) status and no longer in active development. The information below may be outdated, no longer available or it may not match what is possible with current Elgato products. |
Note: Wave Link has now been updated to version 3. This reimagining has all-new features and an improved interface overall. Wave Link 3 is free, and will also work with a wide variety of microphones, not just those from Elgato.
Wave:1 and Wave:3 are premium microphones that come with custom Wave Link software. If Wave Link is not detecting your microphone, follow these troubleshooting steps.
Table of contents
- Check USB cable
- Try different USB ports
- USB hubs
- Power cycle your computer
- Check bandwidth
- Update USB controller drivers and Windows
- Launching audio engine message
Check USB cable
Disconnect and reconnect the USB cable from both the microphone and the computer, then plug it back in securely.
If possible, use another USB cable. Make sure it's a data cable, not just a charging cable.
Try different USB ports
Plug your Wave device into a different USB port on your computer.
USB Hub
Try connecting your Wave device to a USB port on your computer.
Power cycle your Computer
Shut down your computer and wait for one minute.
Turn your computer back on.
Check bandwidth
Disconnect other USB devices that might be using high bandwidth, such as USB capture devices, external hard drives, or webcams.
Afterward, plug your Wave microphone back in.
Update USB controller drivers and Windows
Install the latest drivers provided by your motherboard or notebook manufacturer.
Check if Windows is up to date by going to Settings > Update & Security > Windows Update. Check for Optional for any driver updates. .
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