Wave:1 and Wave:3 are a premium microphone and digital mixing solution. Both microphones come with custom Wave Link software.
These USB 2.0 devices have a USB-C connector on the microphone and connects to the computer via USB-A.
Here are some troubleshooting steps in case Wave Link software is not detecting your Wave:1 or Wave:3 microphone.
Disconnect the USB cable from the back of the Wave microphone as well as your computer. Then, reconnect the USB cable on both ends.
If available, try a different USB-C to USB-A cable.
Try Connecting the Wave Microphone to a Different USB-A Port on Your Computer
Many motherboards have USB 3.0 controllers from different manufacturers. Try connecting the Wave microphone to a different USB-A port on your computer since the port may be internally connected to a different USB controller.
Other USB ports, such as USB 3.1 and USB 3.2 are backwards compatible. Try connecting the Wave microphone to those USB ports as well.
If the Wave microphone is connected to a USB hub, try connecting directly into your computer's USB-A port.
Power Cycle Your Computer
Try shutting down your computer, wait one minute, and then power up your computer again.
There could be bandwidth issues if too many devices are connected to the same internal USB hub or controller. Disconnecting other devices or connecting them to different ports may help.
USB ports are controlled by USB controllers. These controllers are used for pairs of USB ports. If both USB ports are occupied by high bandwidth device (such as USB capture devices, external hard drives, webcams, etc.), the available bandwidth may be used up.
USB Controller Drivers
For Windows PCs, check the manufacturer's website of your USB controller for updated drivers.
Make sure to install latest drivers provided by your motherboard or notebook manufacturer for the USB 3.x controller. This will ensure that the Wave microphone is able to connect, and has the best possible performance.
Other controllers usually also work fine with Microsoft's drivers.
Also, some USB controllers, such as Intel, do not have separate drivers. Instead, these ports use basic Microsoft drivers which cannot be re-installed.