Wave:1 and Wave:3 are premium microphones that come with custom Wave Link software. If Wave Link is not detecting your microphone, follow these troubleshooting steps.

Table of contents

• Check USB cable
• Try different USB ports
• USB hubs
• Power cycle your computer
• Check bandwidth
• Update USB controller drivers and Windows
• Launching audio engine message

Check USB cable

Disconnect and reconnect the USB cable from both the microphone and the computer, then plug it back in securely.

If possible, use another USB cable. Make sure it's a data cable, not just a charging cable.

Try different USB ports

Plug your Wave device into a different USB port on your computer.

USB Hub

Try connecting your Wave device to a USB port on your computer.

Power cycle your Computer

Shut down your computer and wait for one minute.

Turn your computer back on.

Check bandwidth

Disconnect other USB devices that might be using high bandwidth, such as USB capture devices, external hard drives, or webcams.

Afterward, plug your Wave microphone back in.

Update USB controller drivers and Windows

Install the latest drivers provided by your motherboard or notebook manufacturer.

Check if Windows is up to date by going to Settings > Update & Security > Windows Update. Check for Optional for any driver updates. .

Launching audio engine message

If the "Launching Audio Engine" message is stuck, follow the steps in this article: Stuck Audio Engine / No Microphone Detected

Still having trouble?

If you're still experiencing issues after trying these steps, please reach out to our support team for further assistance.