If Light Strip does not appear when trying to control or pair via Control Center or phone, these steps may help.

Factory Reset Light Strip

1) Push and hold the RESET button with a small tool for at least 15 seconds until the light flashes Red 3x.

2) Light Strip will reboot automatically and color cycle before reengaging pairing mode. Once finished, attempt to reconnect it to a 2.4 GHz network.

Power-cycle the wireless router

Restarting the router can solve many different issues.  

Each router has a different way it can be reset.  There may be a button on the router or a local web page you can go to.

If you don't have those options, you may need to unplug and replug the power cable from the router, but we recommend double-checking with your Internet Provider to be safe.
 

Connect the PC or Mac to the same router

To control Light Strip from a PC or Mac the computer must be connected to the same router to which Light Strip is connected to.

This connection can be either Wi-Fi or wired Ethernet connection.

If the PC or Mac is connected directly to the modem, and not connected to the router, controlling Light Strip will from that PC or Mac will not work. 

 

Confirm that the computer has an active Wi-Fi adapter

To pair Light Strip using a Windows, macOS, Android, or iOS device, that device requires a Wi-Fi connection. If no Wi-Fi device is available, Light Strip cannot be paired.  

The Wi-Fi adapter needs to support 2.4 GHz to be able to discover Light Strip for pairing.

An iOS device or basic USB to Wi-Fi adapter can be used if the computer has no built-in Wi-Fi. 

Reset Wi-Fi Adapter

Sometimes a Wi-Fi adapter requires a reset to show Light Strip.

1) On Windows, search “Network” and open the Network Status window.

2) At the bottom, click on "Network Reset".

3) Click on "Reset Now".

4) Restart the PC.

Check advanced network settings

Certain settings on a Wi-Fi router can prohibit devices on the network from communicating with each other. This would result in Light Strip not being able to pair with a Wi-Fi network or devices on the network like a PC, Mac, iOS, or Android device not seeing or not being able to control Light Strip. 

Double-check that these services are either disabled or enabled, respectively. 

Ensure that these services are enabled on the wireless router:

Multicast

Internet Group Management Protocol (IGMP)

mDNS

Ensure that these services are disabled on the router, as they could prevent Light Strip from pairing or wireless control from other devices:

AP/client isolation

Virtual Private Networks (VPNs)

Proxy Servers

IGMP Proxy

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