This guide will cover several troubleshooting steps if you encounter issues with our Studio Configuration Tool (https://www.elgato.com/studio/)

Troubleshooting

If the webpage is not loading or randomly going blank, it may be related to the browser you are using. If Studio Configuration Tool is not working as attended, attempt the following troubleshooting steps:

1) Allow popups

2) Disable adblocker

3) Disable browser extensions (plugins)

4) Update browser

5) Try Incognito Mode

6) Clear browser history & cache

7) Use a different browser

Additional Support

If the above steps don't work, please feel free to reach out to our support team https://e.lga.to/help.