Elgato Support
Frequently asked questions
Find quick answers about orders, shipping, warranties, returns, software, and technical support.
Orders & Shipping
How do I check the status of my order or return?
You can check the status of your order on our official Help Center home page. Follow the link below and use the widget labeled “Track your order.”
Where can I find information about shipping and policies?
For full details on shipping, delivery timelines, and related policies, visit our dedicated Shipping FAQ. This page covers shipping methods, processing times, regional restrictions, and order tracking.
How can I cancel or return my Elgato.com order?
Orders can be canceled before they are processed or shipped. If your order has already shipped, it may be eligible for return through our return process. For step-by-step instructions, use the guide below.
Warranty & Returns
How do I start an RMA?
To start an RMA, click the chat bubble in the bottom-right corner of this page or on the Help Center home page. You’ll be guided through the process, including providing your order details and any required photos.
For complete instructions, eligibility details, and timelines, visit the guide below.
What is the warranty policy?
Elgato products include a limited warranty, with coverage varying by product. For complete warranty details, visit the page below.
Technical Support
Where can I download Elgato software?
Current Elgato applications and updates are available from the official downloads page.
Where can I find plugins, profiles, and digital assets?
Browse Elgato Marketplace for plugins, icon packs, profiles, music, sound effects, and other digital assets.
How do I update my Elgato software or firmware?
Check for application updates from within the Elgato software when available. Firmware updates are normally offered through the application associated with your device.
How can I contact Elgato Support?
Open the Elgato support assistant for guided troubleshooting or help connecting with our support team.
Still need help?