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USA Toll free:
Monday - Sunday 10AM - 6PM PST
If you are outside of the US, visit this article to find the phone number to use:
Elgato Support strives to be available every day of the year, including on holidays in the US. Depending on how many emails we receive, there may be a delay in our responses, and we apologize in advance. We also offer support on the phone, Twitter, Facebook and Reddit.
VIDEO CAPTURE SUPPORT
If you need help with Elgato Video Capture, please first check out our many helpful articles.
If you are seeking warranty coverage for your product, there may be logistical and shipping delays depending on your location in the world. We are working to resolve these delays. We apologize for any inconvenience.
You can read the Elgato Warranty here: Warranty Info for CORSAIR and Elgato
Elgato is doing everything it can to continue maintain normal operations during these unprecedented times, while keeping our staff safe. This includes following WHO and CDC guidelines in our shipping and order processing hubs, maintaining social distancing, providing staff with face masks and gloves, and frequent cleaning.Click Here For More Information about COVID-19 and Elgato.
RMA AND ORDER SHIPPING STATUS
If you want to know the status of a RMA (warranty exchange), or Elgato product order from Elgato.com or Corsair.com, you can use a special search tool here: Track Orders or Warranty Replacements
At this time, Elgato products are in very high demand, and many popular products continue to sell out. We are working as fast as possible to replenish our products. Click Here For More Information About Availability
PARTNERSHIPS/SPONSORSHIPS WITH ELGATO
Elgato Support cannot help you acquire a Sponsorship or Partnership with Elgato. Please see this article for how you would submit your proposal: Click Here For More Information About Sponsorships
EYETV AND EVE HOME
EyeTV is no longer owned by Elgato. EyeTV is a product of Geniatech, a completely separate company from Elgato. Click here for EyeTV Support.
Eve Home is now a completely separate company from Elgato. Click here for Eve Home Support.