This guide covers troubleshooting steps if your Prompter displays a blank screen or no image at all.
Table of contents:
- No Image or Display Appearing on Prompter for Windows
- No Image or Display Appearing on Prompter for macOS
No Image or Display Appearing on Prompter for Windows
If you encounter a blank or incorrect display on your Prompter, please follow these troubleshooting steps to resolve the issue:
1) Locate Camera Hub icon in your system tray at the bottom-right corner of your screen.
2) Right-click Camera Hub icon and select "Check for Updates" to ensure you are running the latest version.
- If you don’t see Camera Hub icon, click the taskbar notification arrow (the small upward arrow) to view hidden icons.
3) If Camera Hub is already up-to-date, right-click Camera Hub icon and select "Quit Camera Hub" to close it completely.
4) Update the DisplayLink driver from Synaptics' official website.
3) Once the latest driver is installed, restart your computer.
4) After your computer restarts, launch Camera Hub and check the Prompter's display.
5) If it continues having issues connecting with Windows, visit your computer manufacturer’s website or motherboard manufacturer’s website to download and install the latest chipset drivers for your system.
Note: If you continue having issues with the display, please get in touch with our customer support team here.
No Image or Display Appearing on Prompter for macOS
2) Right-click Camera Hub icon and select "Check for Updates" to ensure you are running the latest version.
4) If Camera Hub is already up-to-date, right-click Camera Hub icon and select "Quit Camera Hub" to close it completely.
3) Update the DisplayLink driver from Synaptics' official website.
3) Once the latest driver is installed, restart your computer.
4) Launch Camera Hub after restarting and check if the Prompter display is working.
Note: If you continue having issues with the display, please get in touch with our customer support team here.