Elgato Video Capture

Video Capture not working due to Windows 10 & 11 Privacy Settings

The Windows 10 April Update 2018 (1803) introduced new privacy settings that may interfere with Video Capture.

When you start the Elgato Video Capture software, you may see an error message that says "Device could not be initialized. Please verify software and driver installation."

 


 

Fixing the "Device Could Not Be Initialized" Issue



The solution for "Device could not be initialized":

1.  In Windows search, type "privacy" and hit enter.
2.  On the left sidebar, under App Permissions, click on Camera.
3.  Find the toggle under "Allow apps to access your camera" and set it to on.

 

Need Additional Help?



If your capture device is not working after follow these steps, please contact our support team via https://support.elgato.com/hc/en-us/requests/new.

 

The order tracking service is currently unavailable. Please try again later.
No orders found. Please recheck your order number and email address, then try again.

Related articles

Order
{[{ olpOrderNumberValue }]}
Order Type
{[{ orderType }]}
Name
{[{ customerName }]}
  • {[{ column.name }]}

Line Status Description

  • {[{ statusDescription.title }]}
    {[{ statusDescription.description }]}

Still need help?

CONTACT US
Cookie Settings