Some Elgato Game Capture HD 2.0 software users have reported problems with their recordings in a Windows environment.
When they wanted to finish recording, and pressed the red recording button to stop, there was a crash.
Our team investigated this issue, and it only happened with version 2.01.16 of the software.
Affected users can download a later version of Elgato Game Capture HD 2.0 software for Windows, version 2.01.17.
You can download that version from here:
http://files.elgato.com/thcdownloads/egc/GameCaptureSetup_2.01.17.msi
This later version should not crash.
Uninstalling Elgato Game Capture 2.0 in Windows
Windows users may need to uninstall the older Elgato Game Capture HD software before they can reinstall Elgato Game Capture HD 2.01.17 (or higher).
If you are unfamiliar with the process of uninstalling Windows software, then please see this article:
How do I uninstall Elgato Game Capture HD software?
When they wanted to finish recording, and pressed the red recording button to stop, there was a crash.
Our team investigated this issue, and it only happened with version 2.01.16 of the software.
Affected users can download a later version of Elgato Game Capture HD 2.0 software for Windows, version 2.01.17.
You can download that version from here:
http://files.elgato.com/thcdownloads/egc/GameCaptureSetup_2.01.17.msi
This later version should not crash.
Uninstalling Elgato Game Capture 2.0 in Windows
Windows users may need to uninstall the older Elgato Game Capture HD software before they can reinstall Elgato Game Capture HD 2.01.17 (or higher).
If you are unfamiliar with the process of uninstalling Windows software, then please see this article:
How do I uninstall Elgato Game Capture HD software?