If your Elgato Game Capture HD audio plays on the passthrough TV, but not in the Elgato Game Capture HD software, then some aspect of your Settings or Setup are probably incorrect.
Please try the following steps to see if they help with this issue:
1) Make sure that Elgato Game Capture HD software is not muted.
Solution: Elgato Game Capture HD has a Mute button, at the bottom right corner of the Capture section. If Mute is selected, then no audio will come out of your computer, but audio will still play on your passthrough TV.
There will be a red slash across the Mute button, if muting is turned on:
Unmute Elgato Game Capture HD if you want audio on your TV and the computer at the same time. Please note that the audio coming out of the computer will be delayed from the audio coming out of the TV.
2) Your computer may be set to the wrong volume.
Solution: Check your computer to make sure that your computer is set to use the right volume level, and is not muted.
3) The Elgato Gaming hardware may need to be reset.
Solution: Unplug the Elgato Gaming hardware from the Mac or PC, and video source. Wait a minute, and then attach everything again.
4) The Elgato Game Capture HD software may need to be reset.
Solution: Quit the Elgato Game Capture HD software, and then launch it again.
5) Make sure your computer meets the System Requirements for Elgato Game Capture HD software.
Solution: See these articles for the System Requirements.
Elgato Game Capture HD System Requirements
Elgato Game Capture HD60 System Requirements
6) The Elgato Game Capture HD software may need to be updated.
Solution: Use the Check For Updates feature in the Elgato Game Capture HD software, to download the latest version.
Or, download the latest version from this page:
http://www.gamecapture.com/download
7) The Elgato Game Capture HD software may need to be uninstalled and reinstalled.
Solution: If you are using Windows, use the Windows Uninstaller to remove the Elgato Game Capture HD software.
If you are using a Mac, then erase the Elgato Game Capture HD application.
Once the software is removed on your Mac or PC, then use the Check For Updates feature in the Elgato Game Capture HD software, to download the latest version.
Or, download the latest version from this page:
http://www.gamecapture.com/download
If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.
You can visit https://help.elgato.com to report your problem. Please let us know that you tried the steps in this article.
Please try the following steps to see if they help with this issue:
1) Make sure that Elgato Game Capture HD software is not muted.
Solution: Elgato Game Capture HD has a Mute button, at the bottom right corner of the Capture section. If Mute is selected, then no audio will come out of your computer, but audio will still play on your passthrough TV.
There will be a red slash across the Mute button, if muting is turned on:
Unmute Elgato Game Capture HD if you want audio on your TV and the computer at the same time. Please note that the audio coming out of the computer will be delayed from the audio coming out of the TV.
2) Your computer may be set to the wrong volume.
Solution: Check your computer to make sure that your computer is set to use the right volume level, and is not muted.
3) The Elgato Gaming hardware may need to be reset.
Solution: Unplug the Elgato Gaming hardware from the Mac or PC, and video source. Wait a minute, and then attach everything again.
4) The Elgato Game Capture HD software may need to be reset.
Solution: Quit the Elgato Game Capture HD software, and then launch it again.
5) Make sure your computer meets the System Requirements for Elgato Game Capture HD software.
Solution: See these articles for the System Requirements.
Elgato Game Capture HD System Requirements
Elgato Game Capture HD60 System Requirements
6) The Elgato Game Capture HD software may need to be updated.
Solution: Use the Check For Updates feature in the Elgato Game Capture HD software, to download the latest version.
Or, download the latest version from this page:
http://www.gamecapture.com/download
7) The Elgato Game Capture HD software may need to be uninstalled and reinstalled.
Solution: If you are using Windows, use the Windows Uninstaller to remove the Elgato Game Capture HD software.
If you are using a Mac, then erase the Elgato Game Capture HD application.
Once the software is removed on your Mac or PC, then use the Check For Updates feature in the Elgato Game Capture HD software, to download the latest version.
Or, download the latest version from this page:
http://www.gamecapture.com/download
If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.
You can visit https://help.elgato.com to report your problem. Please let us know that you tried the steps in this article.