If Key Light does not appear when trying to control or pair via Control Center or phone, these steps can help:  

 

Reset Key Light

1) Press and hold the power switch for 10 seconds in the ‘II’ position until it blinks 3 times.  

2) Release the power button and wait 5 seconds

3) Now turn on Key Light by setting the power button to the “I’ position

 

Restart the PC, Mac, Android or iOS device

Restarting the device can solve many different issues.  

 

Reset Router

Restarting the router can solve many different issues.  

Each router has a different way it can be reset.  There may be a button on the router, or a local web page you can go to.

If you don't have those options, you may need to unplug and replug the power cable from the router, but you may want to check with your ISP to make sure that's recommended.

 

Connect PC or Mac to Router

To control Key Light from a PC or Mac the computer must be connected to the same router which Key Light is connected to.

This connection can be either Wi-Fi or wired Ethernet connection.

If the PC or Mac is connected directly to the modem, and not connected to the router, controlling Key Light will from that PC or Mac will not work. 

 

Confirm That the Computer has an Active Wi-Fi Adapter

To pair Key Light using a Windows, macOS, Android, or iOS device, that device requires a Wi-Fi connection. If no Wi-Fi device is available, Key Light cannot be paired.  

The Wi-Fi adapter needs to support 2.4GHz or 5GHz to discover Key Light for pairing (Note: Key Light MK.I only supports 2.4GHz . Click here to know how to tell: Elgato Key Light — How to Identify if You Have a Key Light or Key Light MK.2 – Elgato)

An iOS device or basic USB to Wi-Fi adapter can be used if the computer has no built-in Wi-Fi. 

Reset Wi-Fi Adapter

If it does not appear after resetting, try resetting your wireless network.

Windows

1) Go to Windows Start Menu — Settings

2) Click Network and Internet

3) If you are a Windows 10 user, go to Status and click Reset Network.

4) If you are a Windows 11 user, click Advanced Options and Reset Network.

5) Restart the PC.

macOS

1) Click the Wi-Fi icon in the menu bar.

2) Choose Wi-Fi Settings.

3) Select Details beside the network to forget.

4) Choose Forget This Network at the bottom left.

5) Click Remove to confirm the deletion.

6) Re-add your Wi-Fi connection from the Wi-Fi menu.

Check advanced network settings

Specific settings on a Wi-Fi router can prohibit devices on the network from communicating with each other. This would result in Light Strip Pro not being able to pair with a Wi-Fi network or devices on the network, such as a PC, Mac, iOS, or Android device, not seeing or not being able to control.

Ensure that these services are enabled on the wireless router:

• Multicast
• Internet Group Management Protocol (IGMP)
• mDNS

Ensure that these services are disabled on the router, as they could prevent Light Strip Pro from pairing or wireless control from other devices:

• AP/client isolation
• Virtual Private Networks (VPNs)
• Proxy Servers
• IGMP Proxy

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