This article can help troubleshoot issues with USB connectivity and Elgato Game Capture devices.
Double check the port
Ensure that the port the device is plugged into is a USB 3.0 port. These ports can be identified by their blue interior color.
USB cable
Ensure that the cable being used is the one which came with the capture device.
If a different cable is used, it may not be a USB 3.0 cable and it will cause the USB communication issue. For instance, some cables (especially USB-C to USB-C) that come with phones can be USB 2.0 only as they are used simply for phone charging.
Re-plug the device
Unplug the device from the USB port and plug it back in.
USB Controller Drivers
Make sure to install latest drivers provided by your motherboard or notebook manufacturer for the USB 3.x controller. This will ensure that the Game Capture device is able to connect, and has the best possible performance.
Other controllers usually also work fine with Microsoft's drivers.
Some USB controllers, such as Intel, do not have separate drivers. Instead, these ports use basic Microsoft drivers which cannot be re-installed.
Try all USB 3.0 ports
Many motherboards have USB 3.0 controllers from different manufacturers, therefore it's worth to try to connect the Game Capture device to a different USB port, which is internally connected to a different USB controller.
Other USB ports, such as USB 3.1 and USB 3.2 are backwards compatible and support USB 3.0 devices. Try connecting the Game Capture device to those USB ports as well.
Bandwidth
There could be bandwidth issues if too many devices are connected to the same internal USB hub or controller. Please make sure the USB hub is USB 3.0 compatible.
Disconnecting other devices or connecting them to different ports can help.
USB ports are controlled by what is called a USB controller. These controllers are used for pairs of USB ports. If both USB ports are occupied by high bandwidth device such as USB capture devices, external hard drives, webcams, etc the available bandwidth may be used up.
For Game Capture HD60 S users:
If the Game Capture HD60 S is detected as a USB 2.0 device instead USB 3.0, try using a powered USB 3.0 hub.
Alternatively, you can try a USB-C to USB-A adapter such as the ones below:
Amazon.com US:
AUKEY USB-C to USB-A adapter
Amazon.de
AUKEY USB-C to USB-A adapter
Alternatives
If none of the above steps help, or there is no USB 3.0 controller available at all, we can recommend the following USB 3.1 PCIe card from Asus for desktop PCs:
Asus Page:
https://www.asus.com/us/Motherboard-Accessories/USB_31_TYPEA_CARD/
Amazon.com US
ASUS Dual Type-A PCIe Card USB 3.1 TYPE-A CARD
Amazon.de
Asus USB 3.1 Type-A Card (PCIe x4, Windows 7, Windows 8, Windows 8.1, USB 3.1)