Double Check the USB Port
Elgato Facecam requires a USB 3.x or higher to operate. These ports are typically highlighted in a different color to help identify them (Blue, Cyan, or Red).
If Elgato Facecam is plugged into a USB 2.0 port or lower an error message will appear.
If the device is connected to a USB 3.x port, attempt the following steps:
- Reconnect Elgato Facecam
- Try another USB 3.x port (Typically will be a blue, cyan, or red port)
- Directly connect it to a USB 3.x port (disconnect it from any USB hubs, Monitors, etc.)
USB Cable
USB Controller Drivers
Make sure to install the latest drivers provided by your motherboard or notebook manufacturer for the USB 3.x controller. This will ensure that the Elgato Facecam is able to connect and have the best possible performance.
Some USB controllers, such as Intel, do not have separate drivers. Instead, these ports use Microsoft drivers and are automatically installed. To update these drivers, check Windows "Optional" updates via Windows Settings to download and install them.
Reset Driver Installation
To reinitiate the driver installation for Windows
Windows Start Menu > Settings > Devices > Look for Elgato Facecam under 'Other devices' and click Remove Device.
Once removed, reboot the PC. The driver will automatically reinstall upon startup.
Contact Elgato Customer Support
If any assistance is needed, feel free to contact us through the widget at the right.