This is information on the Game Capture HD60 S to HD60 S+ upgrade program for Apple silicon Mac owners.
The Game Capture HD60 S is not compatible with Apple silicon. Game Capture HD60 S+ is compatible with M1 Macs, so we're happy to offer existing HD60 S customers with Apple silicon the opportunity to upgrade to HD60 S+ for free. Game Capture HD60 S+ works with 3rd party software such as OBS Studio on M1 Macs.
This upgrade program applies to you if you meet these requirements:
- You own a Mac with an Apple silicon chip (M1).
- You purchased a Game Capture HD60 S before October 14th, 2021 from an authorized reseller.
Information will you need to provide:
- Your basic information such as name, address, email, and phone number.
- The HD60 S serial number.
- HD60 S Proof of purchase (Receipt or invoice).
- Proof that you own an M1 Mac (Receipt or invoice).
How does the upgrade program work?
1) Go to Contact Elgato Support
2) Choose the form "HD60 S Replacement Program for M1 Mac Users" and fill out the required fields.
3) Your information will be verified to ensure you're eligible for the upgrade. This may take up to 2-3 business days. If your information is confirmed, you will receive an email reply with shipping information and an included pre-paid shipping label.
4) Print the label, box up your HD60 S, apply the label to the package, and drop it at the shipping provider which is indicated on the label. This may vary by region.
5) Once the HD60 S arrives at Elgato and is verified, a brand new HD60 S+ will be sent to you using standard shipping speed.
Frequently Asked Questions
Q: Do I need to send back my HD60 S to Elgato?
A: Yes, this is an upgrade program. You will be getting a new HD60 S+ directly from Elgato/Corsair.
Q: Can I upgrade without the original receipt?
A: No, you will need to show proof of purchase.
Q: Can I upgrade my HD60 S if it is outside of the warranty period?
A: Yes, the warranty is not under consideration for this upgrade program.
Q: How long will the upgrade program run for?
A: The upgrade program will run until April 1st, 2022.
Q: How long can the exchange process take, from my home, to Elgato, and then back home?
A: It all depends on where you are in the world. It may be as quick as 10 business days if you are in the US or parts of Europe, or longer for other parts of the world. We will strive to get your replacement to you as quickly as possible, and we'll give you updates each step of the way. We'll also give you tracking numbers upon request.
Q: What applications does HD60+ work with?
A: Game Capture HD60 S+ works with 3rd party software such as OBS Studio on M1 Macs. It does not work with Elgato Game Capture software on M1 Macs.