Customer Service

Technical & Setup Support

• Marketplace Availability by Country
• Elgato Stream Deck — Store transition to Marketplace
• Elgato Marketplace — How to Access Your Order History
• Streamlabs - One-Click Set Up
• StreamElements - One-Click Setups
• Changing overlay colors in OBS
• See all 8 articles

Business News

• Elgato Support and Eve Support: FAQ about ownership transition
• Information about EyeTV's transfer of ownership to Geniatech

Elgato Software

• Elgato Software and Windows 10 and Windows 11 Support
• Open Source At Elgato
• Elgato Software Files not opening from elgato.com/downloads

Mac and Windows Troubleshooting

• How do I use the Elgato Mac Reporter utility?
• Using QuickTime to record with Elgato Devices on macOS
• How do I use the Elgato Windows Reporter utility?

FAQ

• Elgato Marketplace Password Reset
• Can I change my delivery address?
• How long does the RMA process take and how to track it?
• How do I return my product for an RMA?
• How to fix account login issues
• How to view and download your order invoice
• See all 41 articles