How do I use the Elgato Windows Reporter utility?

The Elgato Windows Reporter is a free utility that collects selected information from users of Elgato products.

It's compatible with Windows 10 and Windows 11.

Download Elgato Windows Reporter

1) Download the latest version of Elgato Windows Reporter:

Elgato Windows Reporter (Version 2) - Uploads data and offers troubleshooting

The Elgato Support team recommends that you should use Version 2. It is the latest, offers the most options, and the data is easier to get to Elgato.

Using Elgato Windows Reporter Version 2

1) Quit all of your Elgato Applications before the next step. That will help with the information collection.

2) The downloaded file is an executable with a name similar to ElgatoReporter.exe. Find the file and launch it.

3) There will be an option to "Crash Dumps" and "BSOD Dumps" but only use that if directed by Elgato Support. Click "Get Started" to begin to report an issue. All data is collected locally, and Elgato never shares your data.

4) The process to gather information will take a couple of minutes.

5) Next, you will be asked if you have a Support ticket or not:

Yes, I have a ticket - You are working with Elgato support and received a Support ticket number
No, I don't have a ticket - You are not working with Elgato support, or you never received a Support ticket number.

6) You will be given a form to tell us about your issue. If you selected Yes, I have a ticket, you will be asked for your ticket number, and about your situation. If you selected No, I don't have a ticket, you will fill out the same form, but will not be asked for a ticket number. Then, press "Continue".

7) After filling out the form, you can review the information you will provide. Then, press the "Submit report" button.

elgato_reporter_windows_no_ticket_review_and_submit.png

8) Your report will go through three phases - Preparing, Sending, then Analyzing.

9) The Elgato Reporter will give you some options that may help, including Troubleshooting steps and new software downloads, if applicable to your situation. You can tell the Reporter if the steps Resolved your issue, or if there was No change.