The Elgato Mac Reporter is a free utility that collects selected information from users of Elgato products. 
 
(If using Windows, please use this guide: How do I use the Elgato Windows Reporter utility? – Elgato)

 Download Elgato Mac Reporter

Download the latest version of Elgato Windows Reporter:

Elgato Mac Reporter - Uploads data and offers troubleshooting
 

Using Elgato Mac Reporter

1) There will be an option for "Crash Dumps" and "BSOD Dumps" but only use that if directed by Elgato Support. Click "Get Started" to begin to report an issue. Data is collected locally on your Mac.

 
2) The process to gather information will take a couple of minutes.

3)  Next, you will be asked if you have a Support ticket or not:

• Yes, I have a ticket - You are working with Elgato support and received a Support ticket number
• No, I don't have a ticket - You are not working with Elgato support, or you never received a Support ticket number.

4)  You will be given a form to tell us about your issue. If you selected Yes, I have a ticket, you will be asked for your ticket number, and about your situation.  If you selected No, I don't have a ticket, you will fill out the same form, but will not be asked for a ticket number.  Then, press "Continue".

5) After filling out the form, you can review the information you will provide.  Then, press the "Submit report" button.

6)  Your report will go through three phases - Preparing, Sending, then Analyzing.

7) The Elgato Reporter will give you some options that may help, including Troubleshooting steps and new software downloads, if applicable to your situation.  You can tell the Reporter if the steps Resolved your issue, or if there was No change.

8) The Reporter will give you the option to Get help from our team.  Press Yes, I need help.

9) The Reporter will review your responses while sending the data to Elgato.

10) You will be given a Support ticket number, and then contacted via email.


This information is used by Elgato in accordance with its privacy policy (https://www.elgato.com/en/data-protection) and is not shared with any other company.
 

Sending Your Report To Elgato

Please only send items if Elgato Systems Technical Support requests that information.