1. Submit Request & Check Coverage

Open our interactive support Chat widget located on the bottom right of your screen. Select "Replacement" from the menu options and follow the automated prompts to start.

Note on Warranty: Your original warranty period begins on the date of delivery. If you need to verify your remaining coverage, you can ask our support team during this step.

2. Check Email for Instructions

You will receive an automated confirmation email with your unique RMA number and specific processing instructions. This email will clarify if you are responsible for return shipping or if a prepaid label is provided.

• Prepaid Labels (If eligible): If your return qualifies, your prepaid shipping label may arrive in a separate email directly from the carrier within 1 to 2 business days.
• Missing Emails: If you don't receive your RMA email or your prepaid label (if eligible), check your spam or promotions folder. If it is still missing, reply directly to your support ticket.

3. Pack Securely

Please use your product's original packaging whenever possible to keep it safe during transit.

• Additional Accessories: Please check the return instructions you received via email to know exactly what you need to pack with the defective product.
• Same-Model Replacements: RMA replacements are strictly for the exact same model and color. You cannot use the RMA process to change colors, upgrade, or swap models.
• Documentation: Attach your return shipping label and commercial invoice (if applicable) securely to the outside of your box.

4. Drop Off

Take your prepared parcel to the specific shipping carrier listed on your return label. 
Always ask for and keep a physical drop-off receipt for tracking and insurance purposes.

Important Return Rules

• 14-Day Label Validity: Your authorized RMA number (and prepaid shipping label, if provided) are valid for exactly 14 days from the date they are issued. If you miss this return window, you will need to submit a new request.
• Out of Warranty: Please note that, currently, we are unable to repair or handle service inquiries for products that are out of warranty. You can always reach out to us if you have any questions!
• One Package Per RMA: Please do NOT pack multiple distinct returns into a single box. Every separate RMA number requires its own package and corresponding shipping label.