Elgato Video Capture

Elgato Video Capture - Reinstall Driver If You Have Audio, But No Video

Since early September of 2022, some Elgato Video Capture users have reported that Elgato Video Capture software would only capture audio for them, and not show any video.

This may happen after an "One Moment Please" message.

This has happened for Windows 10 and Windows 11 users.

It seems that reinstalling the appropriate Elgato Video Capture driver can resolve this issue.

 

Reinstall Elgato Video Capture Driver

 

Please try the following steps to resolve the problem:


1) Uninstall the current Elgato Video Capture driver via Windows App and Features.  It may be called Elgato Video Capture 7.7.0.128.

2) Disconnect the Elgato Video Capture hardware from the USB Port.

3) Install the following driver (Video Capture 7.7.0.127):

Video Capture Driver Installer.exe

4) Launch Elgato Video Capture software, then connect the Elgato Video Capture device when prompted.

5) If proper functioning does not return, restart your PC, and try using the Elgato Video Capture software again.

 

If these steps do not resolve your problem, please contact Elgato Support for more assistance.

 

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