The following article is for a product that is now considered Legacy (EOL) status. Because of this, the information below may not match what is possible with current Elgato hardware and software. |
If you are using Elgato Game Capture HD for Windows, and receive error code 43, then it's possible that the USB connection of your particular unit has developed an unusual problem.
Here are some troubleshooting steps you can try to resolve this issue.
Adjust USB Connection
Try your Elgato Game Capture HD hardware with another USB cable, and other USB ports.
Restart the Computer
1) Unplug Elgato Game Capture HD hardware from the source, and USB port.
2) Remove other USB devices from your computer.
3) Turn off your computer. If you are using a laptop that has a removable battery, remove it.
4) Wait 5 minutes.
5) Turn on your computer, and try to use Elgato Game Capture HD again.
Use Windows Update
Make sure your Windows installation is up to date.
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