The Elgato Windows Reporter is a free utility that collects selected information from users of Elgato products.
It works with Windows 7, Windows 8 and Windows 10.
Please Note: Elgato Windows Reporter cannot be used on any phone. It cannot be used with macOS or Linux.
Download Elgato Windows Reporter
The latest version of Elgato Windows Reporter will always be available via this link:
The downloaded file is an executable, with a name similar to ElgatoWindowsReporter_1.00.13.exe.
Depending on when you download it, the numbers in the file name may be different.
Using Elgato Windows Reporter
After you download Elgato Windows Reporter, launch it to get started.
To collect your computer's configuration files and save them to your Desktop, please press the "Start" button.
After you press the "Start" button, the configuration files will be collected. This usually takes a few minutes.
Please Note: The icon for the Supportinfo.zip may be different, depending on what Tool is used by your Computer (Windows, Winrar, 7zip, etc.).
That file will contain your system's configuration files, and it can help Elgato Support analyze your support case.
Typically, Elgato Support will ask you to attach that SupportInfo.zip to an email, and send it to them. Please do not send in this file unless Elgato Support requests that you do so.
Contents of Elgato Windows Reporter
What follows are the files that are collected by Elgato Windows Reporter. They are put into a SupportInfo.zip file that customers can manually send to us via our Technical Support system.
Settings, log files and crash dumps (optional) of all Elgato Windows software
%appdata%\Elgato (all files and sub-folders)
Specific OBS Studio settings and log files
Specific Streamlabs OBS settings and log files %appdata%\slobs-client (files)
XSplit log files
SystemInfo.nfo - (Windows system info to check for system components)
SpeedTest.log - (Upload speed measurement to check for speed limitations when streaming)
InstalledSystemUpdates.csv - (Installed Windows updates to check PC is up-to-date)
EventLog.evtx - (Application events of the last 7 days to detect application crashes)
Processes.log - (Currently running applications to detect applications that might affect overall system performance)
Applications.log / Applications64bit.log - (Installed applications to detect applications that are known to cause interferences with our apps)
SystemInfo.log - (same system info as in our log files to check for system components)
DXDiagInfo.txt - (DirectX related system info - dxdiag)
Performance.xml - (WinSAT data to detect performance limitations)
Devices.log - (Installed devices to detect driver problems)
Minidump.dmp (optional) - (Latest crash dump from C:\Windows\Minidump)
USBtree.txt - (Connected USB devices to detect problems related to USB controllers)