Phones Are Temporarily Off Between May 29 and May 31

Due to overwhelming ticket volume we are temporarily not taking phone calls.

We apologize for the inconvenience and are working to resolve new and existing tickets as quickly as possible.  While the phones are off, all agents will be working on processing emails.

If you are wondering about an order, we will send you a tracking number as soon as the order has shipped.

If you have already created a ticket, please do not create additional tickets about the same issue. We will respond to you by email as soon as possible.

If you have not already raised a ticket for your inquiry, please create a new support ticket.

Telephone Numbers

Below are the telephone numbers for Elgato Support:

United States - Phones Are Temporarily Off Between May 29 and May 31

☎ 1-888-726-8134

Toll Free
Monday-Sunday – 8:00 AM to 8:00 PM PST (Pacific Standard Time, United States)


United Kingdom - Phones Are Temporarily Off Between May 29 and May 31 

☎ 0330 808 44 96
Monday-Sunday – 16:00 to 04:00 GMT
A call to an 0330 number costs the same as a call to a normal home or business landline. If your phone tariff offers free calls to landlines at certain times of day, or has inclusive calls or bundled minutes that cover calls to landline numbers, calls to 0330 numbers (and all other 03 numbers) will be included in these deals on the exact same basis.


Australia - Phones Are Temporarily Off Between May 29 and May 31 

☎ +61 8 9126 7102
Monday-Sunday – 03:00 to 15:00 Eastern


Germany, Austria And Switzerland - Phones Are Temporarily Off Between May 29 and May 31 

☎ +1 888-726-8134 (English Language)
Monday-Sunday – 17:00 to 05:00 CET
Long distance charges apply


International - Phones Are Temporarily Off Between May 29 and May 31 

☎ +1 888-726-8134 (English Language)
Monday-Sunday – 08:00 to 20:00 GMT-8:00
Long distance charges apply