The following article is for a product that is now considered Legacy (EOL) status. Because of this, the information below may not match what is possible with current Elgato hardware and software. |
The following article covers some troubleshooting steps for when you receive an error message that says "USB 3 is required for this device".
Some Elgato Capture Devices that use USB 3.0 are:
- Elgato Game Capture HD60 S
- Elgato Game Capture HD60 S+
- Elgato Cam Link 4K
If you connect these devices to an USB 3 port on your Mac, in rare circumstances you may get this error message.
The screenshot below is an example:
There are several reasons why this may be happening.
Incorrect Privacy Settings
The privacy settings on your Mac might be incorrect incorrect, and may need approval for the Camera and Microphone access. This can be enabled via the Settings > Security & Privacy
Wrong USB Cable - Converter Needed
You may be using the wrong cable. In many cases the newer MacBook Pro do not feature a USB 3 Type A Port. In this case an adapter may be needed to convert from USB-C to USB-A Port, so that the original provided cable can be used to connect the device.
Wrong USB-C Cable
A USB-C to USB-C cable may be in use. In most cases such cables will fit and create a physical connection to the Elgato Game Capture HD60 S or Elgato Game Capture HD60 S+, but as it turns out those cables most of the time are only charging cables that provide USB 2 speeds, and do not deliver the necessary data and power for our devices. In that case please refer to an adapter as stated above.
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