United States

Overview

Most of our products are shipped from our warehouses in Duluth, GA or San Bernadino, CA, depending on availability and your location. The transit time is between 1 to 6 days for ground shipments, depending on your address.

What warehouse does my order ship from?

Elgato products in North America ship from Duluth and San Bernadino, so please look at the maps below for your state and product category; we try to optimize delivery within three days of the delivery state if possible. 

For example, if you are ordering from Wyoming, you would primarily refer to the San Bernadino map, as we can guarantee 3-day shipping from that warehouse consistently.

Shipping Time 

• Standard (3-5 Day Shipping)

*Same-day shipping applies when the product order is made and available for shipping before 2 pm local time in each of our hub's regions. This is covered in more detail below.

Estimated standard transit time from San Bernadino, California

Refer to the picture below for estimated times from San Bernadino, California:

If you place an order before 2 pm PST, the order will typically ship out on the same day. We tend to process orders quickly; if it's sent to our warehouse by that time, they will ship the same day.

Estimated standard transit time from Duluth, Georgia

Refer to the picture below for estimated times from Duluth, Georgia:

If you place an order before 2 pm EST, the order will typically ship out on the same day. We tend to process orders quickly; if it's sent to our warehouse by that time, they will ship the same day.

Other Regions

Overview

Many of our international products are shipped from our warehouses in Europe and Asia, depending on availability and your location. Here are Elgato's shipping services by region and specific product if qualified.  The transit time is between 1 to 6 days for many shipments, depending on your address.

Note:

We do not allow customers to pay for expedited shipping. We book all our products using the fastest and most efficient shipping method.

AMER: North, Central and South America

For most standard Elgato deliveries, we ship UPS from our AMER shipping locations.

FedEx might be used from our APAC shipping locations on rare occasions.

We may use regional-specific shipping carriers for products heading to Central and South America.

EMEA: Europe, Middle East, and Africa

For most standard Elgato deliveries, we ship UPS from our EMEA shipping locations.

FedEx might be used from our APAC shipping locations on rare occasions.

APAC: Asia and Pacific

All deliveries to and from this region ship with FedEx.

Additional Carriers

• For small parcels and spare parts, we may also use DHL and a local Postal Carrier to ship these products to you.