Serial and Model numbers contain information about Elgato products that can be used to help provide more accurate Support.
They are typically preceded by "Model" and "Serial No." or "S/N", and are printed next to some other reference information and certification logos.
The Elgato product’s packaging will also have the serial and model numbers printed on it as part of a barcode label on the box.
If you no longer have the original packaging, or are not sure where to find the labels – please refer to the list below of typical locations of these stickers:
• Cam Link 4K: On underside of the device.
• Cam Link Pro: Sticker on the rear of the circuit board.
• Prompter: Turn the back of the Prompter towards you and the serial number appears to the right of where you attach the L bracket.
• Facecam / Facecam MK.2 / Facecam Pro / Facecam Neo: On underside of the device (May have to move mount to view).
• Game Capture HD60 S / HD60 S+ / HD60 X / 4K60 S+ (External Capture Cards): On the underside of the device.
• Game Capture HD60 PRO / 4K60 (Internal PCIe Capture Cards): Sticker on the rear of the circuit board; the opposite side to the metal heat sink.
• Wave:1 / Wave:3 / Wave XLR: On underside of the device.
• Wave DX: On side of device (between swivel mount and logo), printed near the bottom of the microphone.
• Wave Neo: On bottom of the microphone stand.
• Green Screen / Green Screen MT / Green Screen XL: No serial number, model number on underside of the screen.
• Key Light: Printed on the rear of the panel, above the device certifications logos.
• Key Light Air: Printed on the rear of the panel, by the on/off switch
• Ring Light: Printed on the rear of the black mounting / control block located at the bottom side of the Ring Light.
• Light Strip: On the back of the device.
• Key Light Neo: On back of device, remove the USB cord holder to view.
• Stream Deck / Stream Deck MK.2 / Stream Deck XL / Stream Deck +: On the rear side of the Stream Deck; opposite the buttons.
• Stream Deck + USB Hub / Stream Deck + XLR Dock: Etched on the bottom of the device
• Stream Deck Mini: Model number on the base; serial printed on the right hand edge.
• Stream Deck Pedal: On the underside of the device.
• Thunderbolt Docks: On the underside of the device.
• Video Capture: On the back of the device.