When the RMA is established, Elgato will give you shipping instructions and labels.
For what to include in your shipment to us, please find your device below:
Capture Cards
External Capture Cards: Capture card, USB cable, HDMI cable.
Internal (PCIe) Capture Cards: Capture Card, HDMI cable.
4K60 S+: Capture card, USB cable, HDMI cable, Power supply.
Elgato Video Capture: Capture device, SCART adapter.
Camera
Cam Link 4K: Cam Link device, USB cable.
Cam Link Pro: Cam Link device.
Facecam Products: Camera, USB cable, Privacy cap (if not a separate purchase), Monitor Mount.
Prompter Products
Prompter: Prompter with display, DSLR/Mirrorless backplate, 9x DSLR/Mirrorless step-up rings, Facecam Pro backplate, Universal shroud backplate, Universal bracket, Mounting screws, USB-C to USB-A 3.0 cable, Cleaning cloth
Prompter XL: Prompter XL, Detachable monitor, Beamsplitter glass, Camera bracket, Universal backplate, Ring backplate, Step-up rings (x9), Mounting screws, Cleaning cloth, USB C-to-C cable
Stream Deck
Stream Deck Hardware: Stream Deck device, USB cable. Stand (if removable)
- NOTE: Please do not include any extra accessories, such as extra faceplates or dials that you purchased separately. Only include a USB Hub or XLR Dock if advised by Support.
Stream Deck Hub or XLR Dock: The device only.
- NOTE: Please do not include the Stream Deck or Cables unless advised by Support.
Stream Deck Pedal: Stream Deck Pedal, USB cable, Spring tension customization sets.
Lights
Key Light, Ring Light: Light panel, Power supply, Pole mount, Desk clamp.
- NOTE: If the issue is only with the pole mount, please only send the pole mount and clamp.
Key Light Air: Light panel, Power supply, Stand pole and base.
Key Light Mini: Light panel, USB cable.
Light Strip: Light strip, Power supply, Controller.
Light Strip Extension: Light strip.
Wave
Wave:1, Wave:3: Microphone, U mount, Stand with base.
- NOTE: Please do not include any extra accessories such as the Pop Filter, Shock Mount, or Extension Rods.
Wave XLR: Wave XLR, USB cable.
- NOTE: Please do not include any extra accessories, such as interface packs (decorative faceplate and dial covers).
Wave XLR Pro: The device and USB Cable.
Wave Panels: Panel frames, Foam panels.
Mic Arm, Mic Arm LP: Microphone arm, Desk clamp, Adapters.
Multi Mount
Master Mount L, Master Mount S: Pole mount, Desk clamp.
Flex Arm L: All 4 segments with ball head screws.
Weighted Base: Base, Screws.