When the RMA is established, Elgato will give you shipping instructions and labels.

For what to include in your shipment to us, please find your device below:

Capture Cards

HD60 S/S+/X, 4K60 Pro MK.2: Capture card, USB cable, HDMI cable.

4K60 S+: Capture card, USB cable, HDMI cable, Power supply.

Elgato Video Capture: Capture device, SCART adapter.

Camera

Cam Link 4K: Cam Link device, USB cable.

Cam Link Pro: Cam Link device.

Facecam: Camera, USB cable, Privacy cap, Stand.

Stream Deck

Stream Deck, Stream Deck MK.2, Stream Deck Mini, Stream Deck XL: Stream Deck device, USB cable.
NOTE: Please do not include any extra accessories, such as extra faceplates.

Stream Deck Pedal: Stream Deck Pedal, USB cable, Spring tension customization sets.

Lights

Key Light, Ring Light: Light panel, Power supply, Pole mount, Desk clamp.
NOTE: If the issue is only with the pole mount, please only send the pole mount and clamp.

Key Light Air: Light panel, Power supply, Stand pole and base.

Key Light Mini: Light panel, USB cable.

Light Strip: Light strip, Power supply, Controller.

Light Strip Extension: Light strip.

Wave

Wave:1, Wave:3: Microphone, U mount, Stand with base.
NOTE: Please do not include any extra accessories such as the Pop Filter, Shock Mount, or Extension Rods.

Wave XLR: Wave XLR, USB cable.
NOTE: Please do not include any extra accessories, such as interface packs (decorative faceplate and dial covers).

Wave Panels: Panel frames, Foam panels.

Mic Arm, Mic Arm LP: Microphone arm, Desk clamp, Adapters.

Multi Mount

Master Mount L, Master Mount S: Pole mount, Desk clamp.

Flex Arm L: All 4 segments with ball head screws.

Weighted Base: Base, Screws.