This guide covers the status LEDs for each Facecam model, including Facecam, Facecam Pro, Facecam MK.2, and Facecam Neo. We'll be detailing what each LED signal means to help you understand the status of your device and troubleshoot any issues.
Table of Contents
Facecam
🔵 Blinking Blue: A firmware update is in progress.
🔵 Continuous Blue: Currently streaming (by default).
Note: This can be adjusted in Camera Hub to be set to “always off” or “always on” in advanced device settings.
Facecam Pro
🔵 Continuous Blue: Currently streaming.
🔵 Blinking Blue: A firmware update is in progress.
🔴 Flashing Red: The self-test has failed. Reconnect to another USB port or reach out to customer support for further assistance.
🟢 Continuous Green: A firmware issue has been detected. Please reach out to customer support for further assistance.
🟡 Continuous Yellow/Orange: Connected, but there is no data on the USB connection.
Note: This can occur during computer boot because the computer supplying power before the OS establishes communication.
Facecam MK.2
🔵 Continuous Blue: Currently streaming.
🟠 Continuous Orange: A firmware update is in progress. Do not disconnect the camera.
Facecam Neo
⚪ Continuous White (medium intensity): Currently streaming.
⚪ Blinking White: A firmware update is in progress.
⚪ Continuous White (high intensity): Firmware update in progress. Do not disconnect the camera.
Facecam 4K
🔵 Continuous Blue: Currently streaming.
🟠Blinking Orange: A firmware update is in progress. Do not disconnect.
🟠Continuous Orange: Second stage of firmware update is in progress. Do not disconnect.
🔴 Continuous Red: The self-test has failed. Reconnect to another USB port or reach out to Support for further assistance.
⚪ Few Seconds White: Camera was just plugged in and is starting up. The startup sequence takes around 6 seconds, during which the LED is white.
🟡Few Seconds Yellow: Camera was just plugged in and has started up (happens right after White LED). Camera may be connected to USB 2.0.
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