Elgato is aware of Facecam products that stopped providing a signal after updating macOS 27 Golden Gate and are actively working directly with Apple toward a solution.
For certain models, some users have reported a workaround by following the steps below. This applies to these products:
- Facecam (model 10WAA9901)
- Facecam Pro (model 10WAB9901)
Perform these steps in Camera Hub Software:
- Access the USB Transfer mode steps following this article.
- Set USB Transfer Mode to Bulk.
- Then set to Automatic again or Isochronous as needed.
If any assistance is needed, feel free to contact us through the widget at the right.