Audio Troubleshooting

Basic Audio Troubleshooting

This article provides troubleshooting for typical HDMI connections. For Elgato Chat Link troubleshooting please see this article.

 

Important Notes 

  • When capturing PlayStation 4, PlayStation 5, Nintendo Switch or Nintendo Switch 2, connecting a headset will remove audio from the HDMI connection. An Elgato Chat Link Pro Cable or third party option would be needed.

 

Missing any or all audio in capture

  1. Ensure the console is set to Stereo or Linear PCM audio where applicable.
  2. Test the console directly to a TV to confirm audio is properly output by the console. If no audio is heard, test another HDMI cable.
  3. Verify the audio can be heard on the TV connected to the HDMI output from the capture card.
  4. Check that the OS (Operating System) audio is set to 48Khz and not muted.
  5. Confirm the capture card is set to HDMI audio.

 

If there are still issues with missing audio, please contact support.


 

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