The following article is for a product that is now considered Legacy (EOL) status. Because of this, the information below may not match what is possible with current Elgato hardware and software. |
Firmware updates for Facecam Pro deliver the latest image quality improvements and bug fixes.
Performing a firmware update can help in certain situations when experiencing issues with Facecam, such as settings not correctly saving.
Note: When performing a firmware update, it is critical that the update is not interrupted. While updating, please ensure the following:
- ⚠️ Do not disconnect Facecam Pro.
- ⚠️ Do not close or quit Camera Hub.
- ⚠️ Do not shut down your computer.
Facecam Firmware Version Information
Changes in firmware 0.06.1785
Requires Camera Hub 1.9 or newer.
- Say hello to tint control. You can now fine-tune your magenta-green tint settings, alongside your blue-orange white balance. This makes it easy to lock in the perfect color balance, just like a professional camera.
- You can now lock in your auto white balance setting at any time.
- Saving settings directly to your webcam is more reliable than ever.
- Camera Hub is better able to detect when your camera is being used in other software, such as OBS Studio.
Changes in firmware 0.06.1725
Requires Camera Hub 1.5.2 or newer.
- Improvements to overall color accuracy, in particular purple and red.
- Improvements to the autofocus algorithm at certain distances.
- Shutter speed and ISO values are now correctly set when using Auto Exposure with 50Hz anti-flicker.
Firmware Update Steps
1) Download and install the latest version of Camera Hub from http://www.elgato.com/downloads
2) Close any programs and applications that may use Facecam. For example, OBS Studio, Xsplit, Zoom, Teams, and Slack.
3) Open Camera Hub
4) Press and hold the CTRL key (Windows) / Command Key (macOS) on your keyboard, and while doing so click on the Facecam settings button
5) Release the keyboard key, and click on "Update Firmware..."
6) If a newer firmware update is available, begin the update.
⚠️ Do not disconnect Facecam Pro, quit Camera Hub, or shut down your computer while the update is in progress.
7) Once the update is complete, Facecam will automatically restart and appear in Camera Hub.
If any assistance is needed, feel free to contact us through the widget at the right.