Note: EpocCam is no longer available for new purchase, and there will be no further updates or development. If you have already purchased the app, it can be redownloaded from Purchase History as long as you are signed into the Apple ID that made the purchase. We're still happy to provide assistance with troubleshooting if needed.
This guide includes multiple different troubleshooting steps to resolve video quality issues with EpocCam.
Bit rate
EpocCam uses up to 3 megabits per second (3Mbps) bandwidth while streaming video over WiFi connection. Make sure your wireless network has enough available bandwidth.
Disable Bluetooth
Disable Bluetooth on both the iPhone/iPad and PC. Bluetooth devices can interfere with WiFi connections.
WiFi connection
The usable WiFi range is about 10 meters while using EpocCam. Try to keep the iPhone/iPad and PC as close to the WiFi router each other as possible.
Use a USB connection
For best quality, use the USB connection whenever possible.
NDI uses more bandwidth
Newtek NDI streaming requires much more bandwidth than using EpocCam drivers. Please consider using other connection methods.
Device model
iPhones and iPads have different video quality depending on the generation, and newer devices will have improved video quality due to improved cameras in those devices.
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