This guide will cover some steps to help pair and connect Stream Deck Mobile to your computer.

Contents

• Stream Deck Mobile requires a local Wi-Fi connection
• Restart the Stream Deck app on the Host PC or Mac
• Distance to Router & Wi-Fi Network Frequency
• Connect the Host PC or Mac with an Ethernet Cable
• Check Firewall & Antivirus settings
• Switch from Public to Private Network profile (Windows users)

Stream Deck Mobile requires a local Wi-Fi connection

Stream Deck and Stream Deck Mobile must be connected to the same network to work properly.

Ensure your mobile device and the computer running the Stream Deck desktop app are connected to the same local network.

Restart the Stream Deck app on the Host PC or Mac

Quit and restart the Stream Deck app on your host PC or Mac.

Distance to Router & Wi-Fi Network Frequency

Move your iOS/Android device closer to the router to ensure a stable Wi-Fi connection.

If your iOS/Android device is far from the router, connect it to the 2.4 GHz network for better range. Connect to the 5 GHz AC network for optimal bandwidth if it's nearby.

Connect the Host PC or Mac with an Ethernet Cable

Consider connecting your host computer to the router using an Ethernet cable for a more stable connection.

Check Firewall & Antivirus Settings

Some firewalls or antivirus software may block the connection between mobile and desktop apps.

Check your firewall and antivirus settings to ensure they do not block the connection. Add exceptions or temporarily disable these programs if necessary.

Switch from Public to Private Network Profile (Windows users)

For Ethernet Connections:

1) Open the Windows Start Menu and search for Settings.

2) Select Network & internet from the left-hand column in the Settings window.

3) Under Network & internet, click on Ethernet.

4) Set the Network profile type to Private network.

For Wi-Fi Connections:

1) Open the Windows Start Menu and search for Settings.

2) In the Settings window, select Network & internet from the left-hand column.

3) Under Network & internet, click on Wi-Fi.

4) Select your Wi-Fi network.

5) Set the Network profile type to Private network.

After you switch to a Private network, you can try to reconnect with Stream Deck Mobile on your phone.