Troubleshooting

EpocCam – General Troubleshooting

If EpocCam is not working as expected, please try these general troubleshooting steps first.

 

Windows

 

1) Open the Windows Task Manager Services tab to make sure both Bonjour-service and KinoniSvc are running.

2) If not, start them by right clicking and choose "Start Service".

3) If you cannot see Bonjour-service or KinoniSvc, please (re)install the required Windows drivers.

 

macOS

 

1) Open Activity Monitor

2) Highlight "EpocCamDeamon", and choose the "X" icon at the top left corner of the window to Force Quit it.

 

force_quit.png

 

3) Try to connect to EpocCam again.

The order tracking service is currently unavailable. Please try again later.
No orders found. Please recheck your order number and email address, then try again.

Related articles

Order
{[{ olpOrderNumberValue }]}
Order Type
{[{ orderType }]}
Name
{[{ customerName }]}
  • {[{ column.name }]}

Line Status Description

  • {[{ statusDescription.title }]}
    {[{ statusDescription.description }]}

Still need help?

CONTACT US