FAQ
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Elgato Marketplace Password Reset -
Can I change my delivery address? -
How long does the RMA process take and how to track it? -
How do I return my product for an RMA? -
How to fix account login issues -
How to view and download your order invoice -
How do I return my order for a refund? -
Why is my payment being declined at checkout? -
What happens to my refund if my credit card changed or expired? -
How do I check my order status? -
Promo Codes: Usage and Policy -
Is a signature required for delivery? -
Why is my tracking number not updating? -
My package was marked delivered, but I didn't receive it -
I received the wrong item – What to do next -
What if my package arrives damaged? -
Can I expedite my order? -
Troubleshoot your Elgato Account -
Elgato Spare Parts Master List -
Accessing Attachments on a Support Ticket -
Returns: Elgato Returns & Refund Policy -
Address Book: Add and manage addresses to your Elgato address book -
Customer Service: Shipping FAQ -
Notice About Recent Phishing Attempts -
Elgato - Spare Parts and Accessories for Purchase -
Payment Methods For Marketplace -
Shipping Alert: Delayed Shipment -
Windows on ARM compatibility -
Warning and safety information -
How to retrieve an invoice copy, for VAT purposes