Here are some frequently asked questions about Elgato Prompter.
Table of contents:
- How do I hide the taskbar on Windows 11 when using Prompter
- What should I do when connecting Prompter for the first time
- Why do other displays turn black when I use fullscreen mode on macOS with Prompter
- Can I use a custom chat box with OBS Studio on Prompter
- How can I move Windows to Prompter using Stream Deck on Windows
- How do I minimize glare in captured video on Prompter?
- Does Prompter work with Apple Silicon M1/M2 Macs that have the one external display limit?
- Compatibility with Camera Models
- Mounting Instructions
- What's included in the box
- Smartphone Usage
- Linux Compatibility
- Compatibility with Windows or macOS
- Can I connect Prompter with an Insta360 Lens
- Compatibility with Camera Hub Software Versions
- Usage with DSLR and Mirrorless Cameras
- How does Prompter connect to different devices
- Does Prompter work with other streaming services besides Twitch
- Mounting on Elgato Ring Light
How do I hide the taskbar on Windows 11 when using Prompter?
By default, Windows 11 shows the taskbar on every display, including Prompter, which reduces the usable display space
Following these steps below, the taskbar will only appear on your main display, maximizing Prompter’s screen real estate.
To disable the taskbar for Windows 11:
1) Right-click on your Taskbar and select Taskbar settings.
2) In the settings window, expand the Taskbar Behavior section.
3) Uncheck the option Show my taskbar on all displays.
What should I do when connecting Prompter for the first time?
Systems may default to duplicating your main display upon first connection. To use Prompter as an independent display, change the mode to “Extend These Displays” under the display settings.
For Windows:
- Go to Settings > System > Display.
For macOS:
- Navigate to the Apple menu > System Settings, then click Displays in the sidebar. Select the display and choose an appropriate option from the “Use as” menu.
Why do other displays turn black when I use fullscreen mode on macOS with Prompter?
This issue occurs due to macOS’s fullscreen program handling.
Enable the 'Displays have separate spaces' option in the Mission Control settings to avoid this blackout problem when setting a program to fullscreen on Prompter.
Can I use a custom chat box with OBS Studio on Prompter?
Yes. OBS Studio supports custom browser docks, allowing you to maintain a custom chat box on Prompter.
Set this up by selecting 'Docks > Custom browser docks' from OBS Studio's navigation bar.
Enter your custom dock's name and URL, and position it on Prompter as needed. It will reopen in the same spot for future sessions.
How can I move Windows to Prompter using Stream Deck on Windows?
With the Windows Mover and Resizer plugin by Barraider, Stream Deck enables you to shift any focused window to Prompter via a single button press, optimizing it for size and position.
This plugin enhances your workflow by manually eliminating the need to drag windows to the Prompter display.
How do I minimize glare in captured video on Prompter?
Glare can result from various sources and may disrupt your video quality. Although Prompter has a special anti-glare coating, complete glare elimination is challenging. To minimize glare, consider:
- Using websites in dark mode or opting for programs with black/gray backgrounds.
- Adjusting Prompter’s display brightness through the Camera Hub.
- Enhancing the overall brightness in your filming environment to offset the glare effect.
Note: These FAQs pertain to optimizing your Prompter experience and troubleshooting common issues. System settings may differ slightly based on software updates or manufacturer modifications. Always consider checking for the latest updates or referring to official support resources for detailed guidance.
Does Prompter work with Apple Silicon M1/M2 Macs that have the one external display limit?
Yes, Prompter can be used with Apple Silicon Macs when already using an additional display. Prompter uses a technology called DisplayLink which does not communicate via HDMI/DisplayPort and does not have the one external display limit.
Compatibility with Camera Models
Elgato Prompter supports a wide range of cameras and webcams thanks to its versatile mounting options. However, compatibility might be an issue for cameras without ¼” mounts, those with fields of view wider than 20mm FFE, or those of unconventional sizes.
We recommend checking your camera's compatibility here.
Note: Elgato has not verified every camera. We do our best to vet community submissions - but please keep this in mind before purchasing Prompter.
Mounting Instructions
Prompter mounts using a ¼” connection, compatible with our Multi Mount System, tripods, and other ¼” mounts. Additional support might be needed depending on your camera's weight
Note: For setups exceeding the ball head's weight capacity, utilize the additional ¼” mounts beneath Prompter.
What's included in the box
These items come in the box with Elgato Prompter.
- Prompter with display
- DSLR/Mirrorless backplate
- 9x DSLR/Mirrorless step-up rings (49, 52, 55, 58, 62, 67, 72, 77, 82 mm)
- Facecam Pro backplate
- Universal shroud backplate
- Universal bracket
- Mounting screws
- USB-C to USB-A 3.0 cable (200 cm | 78.7 in)
- Cleaning cloth
- Quick start guide
Note: To connect a smartphone, ¼“ Smartphone Mount is required and sold separately.
Smartphone Usage
To use a smartphone with Prompter, the following are required:
- ¼“ Smartphone Mount (sold separately)
- A smartphone
- Universal shroud backplate included with Prompter
- Camera L bracket included with Prompter
- Mount with a ¼“ screw for mounting Prompter
1) Seat the universal shroud backplate into the back of Prompter. There is a tab at the bottom of the opening to help guide the backplate. Fasten the universal shroud backplate with the two thumbscrews.
2) Attach the L bracket using the provided thumbscrew. Do not tighten it fully.
3) The camera L bracket has multiple thumbscrew rails to accommodate different types of webcams and cameras (sold separately). The left and right L rails enable you to mount a smartphone clamp to use a smartphone with Elgato Prompter.
Linux Compatibility
Prompter is not compatible with Linux.
Compatibility with Windows or macOS
Prompter is fully compatible with Windows and macOS.
Can I connect Prompter with an Insta360 Lens?
You can use an Insta360 camera using the universal shroud backplate which is included with Prompter.
1) Seat the universal shroud backplate into the back of Prompter. There is a tab at the bottom of the opening to help guide the backplate. Fasten the universal shroud backplate with the two thumbscrews.
2) Attach the camera to the camera L bracket using the provided thumbscrew. Do not tighten it fully.
NOTE: The camera must have a ¼“ thread to mount it onto the camera L bracket.
3) After lifting the shroud for access, attach the camera L bracket onto Prompter using the provided thumbscrew. Do not tighten it fully. Drape the shroud over your camera.
4) Lift the camera L bracket so the camera’s lens is centered in Prompter’s opening. Once centered, fully tighten the camera L bracket to Prompter.
5) Move your camera as far forward as possible without hitting the glass on Prompter.
NOTE: Certain cameras have lenses that can protrude when zooming. Ensure your camera’s lens will not touch Prompter’s glass to prevent possible damage during use.
6) Once the camera is positioned properly, fully tighten the thumbscrew to secure the camera onto the camera L bracket.
7) After the camera is mounted to Prompter, mount the Prompter itself. Use the center ¼“ mount on Prompter and screw it onto your tripod or other mount.
Compatibility with Camera Hub Software Versions
Prompter is only compatible with Camera Hub 1.8 or newer.
Usage with DSLR and Mirrorless Cameras
For larger DSLR/Mirrorless cameras or camcorders with threaded lenses, use the Ring backplate.
1) Seat the ring backplate into the back of Prompter. There is a tab at the bottom of the opening to help guide the backplate. Fasten the ring backplate with the 2 thumbscrews.
2) On your camera, attach the appropriate step-up ring included with Prompter by screwing it onto the camera lens threads. Camera lenses with 49, 52, 55, 58, 62, 67, 72, 77, and 82 mm sized threads are compatible with this setup.
Note: The camera must have a ¼“ thread in order to mount it onto the camera L bracket
3.) Once the step-up ring is fully screwed on, Elgato Prompter is ready to dock onto your camera. Line up the rails of the ring backplate with the step-up ring on the camera and slide it on until it’s fully seated and secure.
Note: If you are using a short lens, you can use the L-bracket to support stability.
How does Prompter connect to different devices?
Prompter is versatile, connecting to devices such as Elgato Facecam, Facecam Pro, various webcams, DSLR/Mirrorless cameras, and smartphones*.
For a full list of compatible devices, click here.
*Note: A ¼“ Smartphone Mount is required for smartphone use and is sold separately.
Does Prompter work with other streaming services besides Twitch
While Twitch is directly integrated with Camera Hub, Prompter can be used with other streaming services that allow chat pop-out by utilizing Display mode to drag the chat window onto Prompter.
Mounting on Elgato Ring Light
Yes, Prompter can be mounted onto the Elgato Ring Light. Depending on the camera used, additional support may be needed to ensure stability.