Note: EpocCam is no longer available for new purchase, and there will be no further updates or development. If you have already purchased the app, it can be redownloaded from Purchase History as long as you are signed into the Apple ID that made the purchase. We're still happy to provide assistance with troubleshooting if needed.
If EpocCam is not working as expected, please try these general troubleshooting steps below.
Additional Troubleshooting Information
For additional troubleshooting, please click on the links below.
- Windows Setup Guide
- macOS Setup Guide
- System Requirements
- I have no WiFi available. Can I connect it with a USB cable?
- How to uninstall EpocCam
- Not connecting to a computer via WiFi
- Fixing Issues With Video Quality
- Resolving Issues with Video Performance
- Video shows in 4:3 or square aspect ratio
- Why is EpocCam Incompatible with FaceTime and Photobooth on macOS 10.14 Mojave and 10.15 Catalina?
- EpocCam Viewer on Windows shows error "Couldn't bind moniker to filter object! hr=0x80070005"
macOS
1) Open Activity Monitor
2) Highlight "Camera Hub" and choose the "X" icon at the top of the window to Force Quit it.
3) Open Camera Hub and try to connect to EpocCam again.
Windows (Wireless)
If the Bonjour service is not running, EpocCam will not connect wirelessly.
1) Download the latest version of Camera Hub.
2) Using Windows Start Menu, type Services and open the Services app.
3) In the services list, scroll down and find the service named Bonjour Service
Note: Pressing B on the keyboard will immediately jump to services with names that start with B.
4) Right-click on the Bonjour Service and select Properties.
5) Ensure it's set to Automatic or Automatic (Delayed Start) under the Startup type.
6) If the service is not running, press Start. Then select OK.
7) With the Bonjour service running, check if EpocCam is selected within Camera Hub.
Windows (Wired)
1) Download the latest version of Camera Hub.
2) Install Apple Devices from the Windows Store.
3) Restart your PC after installing Apple Devices.
4) If you have multiple cameras, check if EpocCam is selected within Camera Hub.
If any assistance is needed, feel free to contact us through the widget at the right.