This guide will go over troubleshooting steps when using Facecam with Apple Silicon Macs. 

This applies to Macs with Apple Silicon, such as M1, M1 Pro, M1 Ultra and M1 Max. 

Perform a Firmware Update

Firmware updates for Facecam have resolved reported issues of stuttering and/or frozen video, in particular Apple Silicon (M1, M1 Pro, M1 Max) Macs. 

Click here to learn how to update Facecam firmware. 

Change USB transfer mode

Changing the transfer mode from bulk to isoc, or isoc to bulk can help resolve stuttering issues. 

Click here to learn how to change USB transfer mode. 

Try a different dock or adapter

Thunderbolt Docks and USB adapter cables vary in quality and performance. 

If Facecam is connected to your Mac via a Thunderbolt Dock or USB adapter, try a different dock or adapter. 

USB Hubs are not supported

USB hubs can often cause problems due to USB devices competing for bandwith. 

Using a USB hub with Facecam is not supported. Please connect Facecam directly to your Mac.